Provide real-time remote assistance to field teams; automate inspections
SnapSupport is a collaborative support platform for field workers. SnapSupport’s mobile and web applications enable service organizations to provide real-time support to their field teams using chat, assisted reality live video or troubleshooting checklists. The platform also helps teams automate the process of maintenance and quality inspections.
Not having immediate access to support from experts causes job delays and may require a field technician to make multiple trips to complete a job. By enabling timely assistance, SnapSupport helps field organizations to improve first time fix rates and reduce mean time to repair resulting in lower costs and higher customer satisfaction.
Specifically, SnapSupport enables field teams to make the following use cases more efficient:
- Real-time field support
- Asset and quality inspections
- Equipment maintenance and troubleshooting
Real-time field support
SnapSupport changes the way you support your field teams. With SnapSupport’s assisted reality platform using mobile and smart glasses, expert help is always available at the field engineer’s fingertips. SnapSupport empowers field engineers or technicians to resolve issues faster by accessing the right information and guidance in real-time from experts. Collaborative tools such as chat, video or chatbots make it very easy for field teams to report issues and engage expert knowledge from anywhere in the organization.
- Make expert help available to technicians when they are at the job site
- Increase first time fix rates and reduce mean time to repair
- Onboard field team members faster with training tools and expert help from senior members
- Increase efficiency with intelligent routing and escalation
- Enable AI enabled self support
- Hands-free, voice-enabled access with smart glasses
How it works
Initiate support requests with picture, video and annotations
Get self support powered by tribal knowledge and AI
Collaborate with field teams using chat, live video, or smart glasses
Access connected equipment data
Asset and Quality Inspections
SnapSupport combines real-time field support with the ability to conduct field/asset inspections eliminating the need to use multiple apps and/or systems. Completely automate asset and quality inspections with an easy to use mobile app (or smart glass app) and instant report generation capabilities.
- Handle any type of inspection with configurable inspection templates
- Augment inspection data with images and videos
- Ease-to-use mobile app
- Hands-free, voice-enabled inspection with RealWear HMT-1 smart glass
- Instant generation of inspection reports in PDF, Word formats
How it works
Create asset specific templates
Scan assets and start inspection mobile app or google glass
Monitor progress and provide support in real-time
Generate inspection reports automatically
Equipment Maintenance
While modern equipment has evolved to become smart and connected, the tools available to support and maintain them are lagging far behind. SnapSupport’s smart ticketing and maintenance app fills this technology gap. With minimal customization the app can connect to your IoT enabled equipment, create maintenance tickets automatically and provides access to the right equipment data at the right time for proactive support. The platform also gathers all materials required for troubleshooting and enables technicians and experts to collaborate to resolve issues faster.
- Get data for troubleshooting and support automatically from IoT connected equipment
- Proactively create maintenance tickets using rules and data thresholds
- Troubleshoot issues efficiently with instant data access within the app
- Resolve issues faster by collaborating with experts
How it works
Access connected equipment data
Create maintenance and support tickets with data, images, videos
Get all materials required for troubleshooting and issue resolution
