Role: ServiceNow Project Manager
Location: Oakland, CA (Hybrid – as needed)
Duration: 6+ Months
Pay Rate: $60 to $65
Overview: We are seeking an experienced Program Lead to oversee the end-to-end implementation of ServiceNow across our organization. The ideal candidate will have a proven track record of successfully leading complex ServiceNow deployments, with a strong preference for experience in the utilities sector. This is a contract role requiring strategic leadership, cross-functional coordination, and hands-on program management expertise.
Key Responsibilities:
- Lead the full lifecycle of the ServiceNow implementation program, from planning and design through deployment and stabilization.
- Collaborate with stakeholders across IT, operations, and business units to define requirements, scope, and success criteria.
- Manage vendor relationships, including ServiceNow partners and system integrators.
- Develop and maintain detailed project plans, timelines, and budgets.
- Ensure alignment with enterprise architecture, security, and compliance standards.
- Drive change management, training, and communication strategies to support adoption.
- Monitor program performance, manage risks, and resolve issues proactively.
- Provide regular updates to executive leadership and key stakeholders.
Required Qualifications:
- 7+ years of experience in program or project management, with at least 3 years leading ServiceNow implementations.
- Deep understanding of ServiceNow modules such as ITSM, ITOM, CMDB, and HRSD.
- Strong leadership and stakeholder management skills.
- Experience managing cross-functional teams and third-party vendors.
- Excellent communication, organizational, and problem-solving skills.
- PMP, ITIL, ServiceNow certifications.
Nice to Have:
- Experience implementing ServiceNow in a utility or energy sector environment.
- Familiarity with regulatory and operational requirements specific to utilities.
- Knowledge of integration with legacy systems and data migration strategies.
