Role: Product Operations Analyst
Location: Remote
Duration: 6+ months
Pay Rate: $40 to $45
Overview: We are seeking a talented and driven Product Operations Analyst for a five-month temporary engagement (October through February) to cover an employee leave. This is a fully remote position offering a dynamic opportunity to contribute meaningfully to IT product delivery, process optimization, and cross-functional collaboration within a fast-paced technology environment.
Must Have: Project Management, Agile/Scrum, Jira/Azure Boards, Business Requirements Gathering & Documentation, Cross-Functional Stakeholder Management, IT Product Delivery & Process Optimization
Key Responsibilities:
Project Management & Delivery
- Project manage IT solution delivery for new products and large feature requests, ensuring on-time and high-quality outcomes.
- Coordinate with cross-functional teams to align on delivery timelines, resources, and stakeholder expectations.
- Identify and mitigate risks, resolve blockers, and escalate issues to ensure successful delivery.
Work Planning & Requirements
- Drive the work plan process to triage requests and engage business stakeholders to further define and clarify requirements.
- Facilitate the creation and maintenance of project documentation including benefits management plans, project scorecards, cost-benefit analyses, and effort estimates.
- Support Enterprise Architecture reviews through collaborative ideation sessions with IT Leads, documenting outcomes and providing detailed handoff information.
- Create and submit requests for Information Security Vendor Risk Assessments and Security Architecture reviews, documenting decisions in Change Requests.
Product Operations & Process Optimization
- Monitor and manage the new product and large feature request intake process, providing regular status updates and communications to stakeholders.
- Develop and maintain product dashboards, reports, and metrics to track product performance, user feedback, and market trends.
- Identify opportunities to streamline request management, estimation, and delivery workflows.
- Analyze existing workflows to identify inefficiencies and bottlenecks, proposing actionable solutions.
- Create and document product workflows, processes, and best practices, facilitating agreement discussions on new approaches.
- Maintain project tracking tools and project plans.
- Collaborate closely with Agile and Waterfall teams, championing efficient principles by example.
- Provide KPI-driven metrics on work plan statuses and team performance.
Required Qualifications:
- 2+ years of Project Management experience.
- Familiarity with Agile project management tools such as Jira or Azure Boards.
- Familiarity with IT delivery processes and customer-facing project management.
- Analytical mindset with a strong focus on process optimization and problem-solving.
- Ability to understand and document detailed business requirements, clearly bridging business stakeholders and IT development teams.
- Working knowledge of Microsoft Office applications.
- Working knowledge of Agile Software Development Methodology and Scrum values and principles.
- Skill in executing Agile principles in hybrid Waterfall/Agile environments.
- Strong organizational, verbal, and written communication skills with high attention to detail.
- Ability to effectively prioritize and execute work under pressure in a fully remote environment.
- Self-motivated and highly directed, with the ability to manage multiple tasks in a fast-paced, team-oriented setting.
- Ability to diplomatically communicate with operational leaders and respond professionally to client inquiries and escalations.
Preferred Qualifications:
- Experience with IT ticketing systems.
- Experience coordinating cross-functional teams and managing stakeholder expectations.
- Knowledge of build vs. buy decision-making processes for new applications or features.
- Prior experience in a software development environment.
- Prior experience working within Agile teams.
