Role: Enterprise Technology Analyst
Location: Sacramento, CA (Hybrid)
Duration: 12 months
Pay Rate: $75 to $80
Overview: The Client is seeking a leased employee resource to provide operational and project support for the Customer and AMI Technologies team on a time and materials basis, to support the Customer and AMI Technologies team by handling enhancement, project, and incident response tasks during 2026. This lets our team focus fully on the S/4HANA project without delays or distractions.
Key Responsibilities:
- Provide day-to-day support for ServiceNow incidents related to Customer and AMI Technologies.
- Work on enhancement requests and project tasks aligned with your skills in Customer and AMI Technologies.
- Respond promptly to incidents so they don’t impact the S/4HANA project’s progress.
- Collaborate with team members to ensure smooth handoff and clear communication.
- Help our team maintain greater availability and focus on the S/4HANA project.
Expected Outcomes:
- Timely resolution of assigned incidents and enhancement requests.
- Continued progress on ongoing projects within Customer and AMI Technologies.
- Reduced workload pressure on the core Customer and AMI Technologies team during the S/4HANA project timeline
Mandatory Requirements:
- Must have five (5) years of experience designing and configuring complex SAP solutions within the last 10 years.
- Must have at least three (3) years of SAP ECC 6.0 experience with EHP7 or higher
- Must have at least one year (1) of SAP CRM 7.0 experience with EHP3 or higher
- Must have IS-U CR&B expertise, including experience in one, or more, of the following areas:
- Customer service
- Device management, including experience with smart meters and/or the Itron Networks UIQ stack
- Rates and pricing
- Billing and invoicing
- Bill print
- Workflows
- Fl-CA
- Must have experience working with master data components and the business partner lifecycle
- Must have at least two (2) years of experience performing hands-on end-to-end functional, technical, and regression testing of complex solutions, including integrations to external systems
- Must have experience using defect tracking applications like ServiceNow or JIRA
- Must have experience in participating in business requirement reviews and blueprint sessions
- Must have experience translating business requirements into detailed specifications
- Must have experience working with technical teams (ABAP developers) to define/refine functional specifications for custom developments
- Must have experience creating process flow diagrams based on business requirements
- Must have experience debugging custom code and working independently to support a project team
- Must have experience communicating highly technical information in an understandable manner to project team both verbally and in writing.
Desirable Qualifications:
- BS degree from an accredited college or university majoring in Computer Science, MIS, or a related field.
- Strong analysis knowledge and skills
- Experience in leading business requirement reviews and blueprint sessions
- Experience working in an agile environment.
- Experience designing and configuring complex IS-U rates, rate categories, and billing schemas
- Electric utility experience supporting any of the following systems: SAP S/4HANA; SAP CX (Customer Data Cloud, Marketing Cloud, Sales Cloud, Service Cloud)
- OpenText Document Presentment; Itron Meter Data Management System (MDMS) IEE 10.3 or higher
- MDUS/ISAIM EhP7 or higher.
