Role: Endpoint Support Technician
Location: Sacramento, CA (onsite)
Duration: 6+ months (part-time 20 hours per week)
Pay Rate: $20-$30
Overview: The client is experienced technicians to provide IT operational support in areas within IT Platform Services and for the 2025 Windows 11 Lifecycle Support, as well as daily operational duties.
Deliverables:
- Work on-site at Client office locations
- Occasionally drive personal vehicle between Client office locations
- Provide Technology Support for upcoming Windows 11 Lifecycle
- Perform computer user data and software inventory services
- Perform lifecycle replacement computer services
- Provide computer technical hardware & software assistance
- Perform user, hardware, software inventory services
- Perform conference room support services
- Perform committee and board meeting support
- Complete assigned tasks in Service Now Ticketing System
- Windows 11 Lifecycle support including deployments, user assistance, hardware inventory support
Mandatory Requirements:
- Contractor must deliver a fully functional and operationalized solution.
- The selected candidates must be physically able to perform the duties of the position and may be required to pass a Client medical examination and Fitness for Duty screening.
- The selected candidate(s) must be available to work on site at SMUD office locations. Some remote work may be available during the contract.
Technical Requirements:
- Work Delivery – Ability to work with minimal direction, yet also work in a team environment.
- Physical Duties – Ability to lift up to 50 lbs.
- Report to Supervisor, IT Platform Services.
- Install, maintain, diagnose, and prepare computer hardware, printers, plotters, and related peripheral equipment with Microsoft software products in a networked environment.
- Diagnose, research, and resolve computer issues.
- Provide technical support for SMUD Committee and Board Meetings
- OS & Computer Hardware Lifecycle Replacement Experience.
Desirable Qualifications:
- CompTIA Technician
