Role: Desktop Support Technician
Location: Carson City, NV (Onsite – 5 Days per Week)
Duration: 6+ Months
Pay Rate: $40 to $45
Overview: We are seeking a highly skilled Desktop Support Technician to provide exceptional end-user support and ensure a seamless IT support experience for our users. This role requires a proactive professional with strong technical expertise, excellent communication skills, and a commitment to delivering white-glove service in a fast-paced environment.
Key Responsibilities:
- Provide white-glove support to our users via email, walk-ups and from MS Teams.
- Maintain ticketing system hygiene and ensure timely resolution of issues.
- Utilize FreshService ticketing system to manage user tickets.
- Asset management and inventory.
- Troubleshoot and repair desktop and laptop hardware (primarily Dell Latitude platforms).
- Diagnose and resolve Windows 10/11 Pro OS issues.
- Install and troubleshoot Microsoft Office 365 applications.
- Manage Windows 11 imaging and deployment systems for new hires and or existing users.
- Onboard new hires, contractors and or consultants on new hardware.
- Assist with Microsoft MFA Authenticator issues.
- Assist Security Operations team with CrowdStrike security-related endpoint issues.
- Support Global Protect VPN connectivity and resolve network-related endpoint problems.
- Perform user data migrations to new laptops, ensuring smooth transitions.
- Troubleshoot printer connectivity (desktop, laptop and label printers).
- Install and troubleshoot SecOps approved software applications.
- Promote IT security best practices and enforce Acceptable Use Policies.
- Collaborate with the IT End User Services Manager, providing regular updates on progress and challenges.
Qualifications:
- Hands-on experience with Dell desktop hardware with troubleshooting and Dell RMA.
- Experience with IT Ticketing systems preferably FreshService.
- Experience in troubleshooting VPN agent on endpoint connectivity issues.
- Experience with user data migration and endpoint setup.
- Excellent communication and interpersonal skills.
Preferred Skills:
- 5 Years experience with Microsoft Windows OS 10/11.
- 5 Years experience with Microsoft Office 365.
- Microsoft Intune, Entra or related certifications.
- Experience supporting remote employees.
- Familiarity with Dell Latitude models and hardware configurations.
- Knowledge and Practice of Security Best Practices and Clear Desk Policies.
