Role: Application Support Engineer
Location: Santa Clara, CA
Duration: 3 to 6 months Contract to Hire
Pay Rate: $35-$45
Job Summary: The Application Support Engineer is responsible for providing application support for enterprise applications, ensuring their availability, reliability, and performance. This role serves as a key liaison between end-users, development teams, and other IT functions to resolve application-related issues and implement enhancements/upgrades/updates.
Key Responsibilities:
- Monitor, troubleshoot, and resolve application issues in a timely manner.
- Serve as a point of contact for application incidents, managing incident lifecycle and escalation.
- Perform root cause analysis and implement solutions to prevent recurrence.
- Collaborate with software engineers, reporting engineers, data engineers, and other infrastructure teams to deploy and support application changes.
- Maintain documentation for support procedures, configurations, and known issues.
- Provide end-user support and training when necessary.
- Participate in on-call support rotations as needed.
- Support integration and deployment of new applications, upgrades, updates.
Technical Skills:
- Proficient in troubleshooting web-based, client-server applications, reporting issues, and database problems.
- Experience with SQL for querying and analyzing data.
- Familiarity with scripting languages (e.g., PowerShell, Python, T-SQL, C#, JavaScript).
- Understanding of networking, APIs, and application architecture.
- Experience with monitoring and logging tools (e.g., Splunk, New Relic, AppDynamics).
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- 5-10 years of experience in application support or IT operations.
- Strong analytical and problem-solving skills.
- Excellent communication and customer service skills.
Preferred Qualifications:
- Experience with ITIL framework and ticketing systems (e.g., FreshService, Jira).
- Exposure to DevOps practices and CI/CD pipelines.
- Familiarity with cloud platforms (e.g., AWS, Azure) and containerization (Docker, Kubernetes).
