Application Support Engineer

Job Type: Contract to Hire
Work Flexibility: Onsite
Location: Santa Clara CA
Required Skills: C# JavaScript PowerShell Python T-SQL

Role: Application Support Engineer
Location: Santa Clara, CA
Duration: 3 to 6 months Contract to Hire
Pay Rate: $35-$45

Job Summary: The Application Support Engineer is responsible for providing application support for enterprise applications, ensuring their availability, reliability, and performance. This role serves as a key liaison between end-users, development teams, and other IT functions to resolve application-related issues and implement enhancements/upgrades/updates.

Key Responsibilities:

  • Monitor, troubleshoot, and resolve application issues in a timely manner.
  • Serve as a point of contact for application incidents, managing incident lifecycle and escalation.
  • Perform root cause analysis and implement solutions to prevent recurrence.
  • Collaborate with software engineers, reporting engineers, data engineers, and other infrastructure teams to deploy and support application changes.
  • Maintain documentation for support procedures, configurations, and known issues.
  • Provide end-user support and training when necessary.
  • Participate in on-call support rotations as needed.
  • Support integration and deployment of new applications, upgrades, updates.

Technical Skills:

  • Proficient in troubleshooting web-based, client-server applications, reporting issues, and database problems.
  • Experience with SQL for querying and analyzing data.
  • Familiarity with scripting languages (e.g., PowerShell, Python, T-SQL, C#, JavaScript).
  • Understanding of networking, APIs, and application architecture.
  • Experience with monitoring and logging tools (e.g., Splunk, New Relic, AppDynamics).

Qualifications:

  • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
  • 5-10 years of experience in application support or IT operations.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service skills.

Preferred Qualifications:

  • Experience with ITIL framework and ticketing systems (e.g., FreshService, Jira).
  • Exposure to DevOps practices and CI/CD pipelines.
  • Familiarity with cloud platforms (e.g., AWS, Azure) and containerization (Docker, Kubernetes).

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