Role: HR Service Center Manager (Tier 1)
Location: Bay Area (near San Mateo/Redwood City) – 5 days onsite per week
Duration: Late June through October
Pay Rate: $45 to $50
Scope of Work: The contractor will manage the daily operations of an HR Service Center team, serving as the leader for a Tier 1 support function.
Core Responsibilities:
- Overseeing a team of approximately 13–19 associates and ensuring high-quality HR customer service
- Managing case resolution, SLA adherence, and operational metrics
- Handling escalated HR inquiries and supporting complex employee needs
- Leading team meetings, providing coaching, and driving performance
- Supporting I-9 processing and compliance
- Collaborating with HR leadership on process improvements and service delivery optimization
Key Requirements:
- 7+ years of HR experience; 3+ years in a people management role
- Prior experience managing an HR Service Center or call center in a large, complex organization
- Familiarity with HRIS, case management, and employee portal tools
- Strong knowledge of HR policies, onboarding, benefits, and I-9 compliance
- Experience with Oracle HCM, ServiceNow, and Cisco Telephony is preferred
- Bachelor’s degree or equivalent experience required; SHRM-CP or PHR preferred
