Role: Business Systems Manager – Non-Clinical Systems Implementation (Healthcare)
Location: Martinez, CA (Hybrid – 50% Onsite Required)
Duration: 6+ Months (Contract-to-Hire)
Pay Rate: $75 to $80
Overview: The Client is seeking an experienced Systems Manager with strong implementation expertise in non-clinical healthcare systems, with a primary focus on system implementation and operational governance. This role will provide both strategic and hands-on leadership in implementing, managing, and optimizing enterprise non-clinical systems that support healthcare administrative and operational functions. The ideal candidate will bring proven experience overseeing system implementations, managing cross-functional analysts, driving documentation governance, and ensuring operational excellence within a healthcare environment.
Healthcare industry experience is required.
Key Responsibilities:
- Systems Implementation Leadership (Primary Focus)
- Lead end-to-end implementation of non-clinical enterprise systems, including ServiceNow.
- Oversee system selection, configuration, integration, testing, deployment, and post-go-live optimization.
- Drive implementation roadmaps, timelines, milestones, and stakeholder coordination.
- Ensure alignment between business requirements and system capabilities.
- ServiceNow Implementation & Governance (Highly Preferred)
- Lead or manage ServiceNow implementation initiatives (ITSM, workflow automation, case management, etc.).
- Collaborate with technical teams and business stakeholders to design scalable workflows.
- Establish governance frameworks, change management processes, and system controls.
- Ensure adherence to best practices in platform configuration and documentation.
- Team Oversight & Documentation Management
- Oversee analysts and technical staff supporting system implementation and ongoing operations.
- Provide leadership, mentorship, and performance oversight to cross-functional teams.
- Serve as documentation lead to ensure:
- Functional and technical documentation
- Process workflows and SOPs
- System configuration records
- Compliance and audit readiness documentation
- Operational & Strategic Leadership
- Manage ongoing system operations to ensure reliability, stability, and service quality.
- Drive continuous improvement initiatives across enterprise systems.
- Support CIO-level strategic planning related to non-clinical enterprise applications.
- Ensure compliance with healthcare regulatory and operational standards.
Required Qualifications
- Bachelor’s degree in Information Systems, Computer Science, Healthcare Administration, or related field.
- Minimum 4+ years of management experience within a healthcare IT environment.
- Demonstrated experience leading implementation of non-clinical systems.
- Proven ServiceNow implementation experience (hands-on or leadership level).
- Experience managing analysts and cross-functional teams.
- Strong documentation governance and operational oversight experience.
- Healthcare industry experience is mandatory.
Preferred Qualifications
- Certifications such as:
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- PMP, ITIL, or equivalent
- Epic certification in non-clinical modules (e.g., Prelude, Cadence, Resolute, or other administrative/operational modules) is a strong plus.
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- Experience implementing enterprise administrative systems (HR, Finance, Case Management, ITSM).
- Strong change management and stakeholder engagement skills.
- Experience in public sector or county healthcare environments.
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- ServiceNow → ITSM/platform admin/workflow developer
- UKG → HRIS/payroll specialist
- Tyler → Government ERP/financial systems/public sector IT
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- Experience implementing enterprise administrative systems (HR, Finance, Case Management, ITSM).
- Strong change management and stakeholder engagement skills.
